Canny

Build better products with customer feedback.

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Overview

Canny is a leading customer feedback management platform that helps businesses capture, organize, and analyze feedback to make informed product decisions. It provides a complete feedback loop, from collecting ideas to announcing new features with its integrated changelog. Canny is trusted by many well-known tech companies for managing their customer feedback.

✨ Key Features

  • Feedback boards for collecting and voting on ideas
  • Product roadmap to share what's planned
  • Changelog to announce updates
  • User segmentation and analysis
  • Internal comments for team collaboration
  • Integrations with popular tools

🎯 Key Differentiators

  • Excellent user experience for both end-users and admins
  • Seamless integration of feedback, roadmap, and changelog
  • Trusted by many leading tech companies

Unique Value: A powerful and user-friendly platform to manage the entire customer feedback lifecycle, from idea to announcement, helping you build better products.

🎯 Use Cases (4)

Collecting and managing customer feedback Prioritizing features based on user demand Communicating product roadmap and updates Closing the feedback loop with users

✅ Best For

  • Product teams at SaaS companies of all sizes
  • Organizations that want to build a customer-centric product development process

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Companies that only need a simple changelog tool without feedback management
  • Small teams with a very limited budget, as the pricing can be high

🏆 Alternatives

Productboard Frill UserVoice

Canny is often considered more user-friendly and focused than Productboard. It offers a more comprehensive solution than simpler tools like Frill, but at a higher price point.

💻 Platforms

Web API

🔌 Integrations

Jira Slack Zendesk Intercom Salesforce

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Dedicated Support (Business tier)

🔒 Compliance & Security

✓ SOC 2 ✓ GDPR ✓ SSO ✓ SOC 2 Type II

💰 Pricing

$400.00/mo
Free Tier Available

✓ 14-day free trial

Free tier: Up to 100 monthly tracked users

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