Cognigy

The Leading Enterprise Conversational AI Platform.

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Overview

Cognigy is an enterprise-grade conversational AI platform that enables businesses to build sophisticated voice and chatbots for customer service and internal processes. While not a video avatar tool itself, it can power the conversational intelligence behind digital humans and avatars created with other platforms, providing the 'brain' for interactive digital assistants.

✨ Key Features

  • Conversational AI platform (Cognigy.AI)
  • Low-code/no-code conversation editor
  • Omnichannel support (voice and text)
  • Advanced analytics and insights
  • Enterprise-grade security and scalability

🎯 Key Differentiators

  • Enterprise-focus with strong security and scalability
  • Low-code platform for easy bot building
  • Omnichannel capabilities

Unique Value: Provides a powerful and scalable platform for enterprises to build and manage advanced conversational AI experiences across all channels.

🎯 Use Cases (4)

Customer service automation Contact center AI Voice bots and IVR Internal helpdesks

✅ Best For

  • Automating customer support inquiries in large enterprises
  • Powering voice assistants for telecommunications companies

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Creating visual AI avatars
  • Simple, non-interactive video generation

🏆 Alternatives

Google Dialogflow IBM Watson Assistant Rasa

Offers a more comprehensive, enterprise-ready solution compared to some developer-focused NLP libraries.

💻 Platforms

Web API

🔌 Integrations

Salesforce Zendesk Twilio Genesys Avaya

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (All tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001 ✓ HIPAA ✓ PCI DSS

💰 Pricing

Contact for pricing

✓ 14-day free trial

Free tier: NA

Visit Cognigy Website →