Freshchat
Modern Messaging for Sales and Customer Engagement Teams.
Overview
Freshchat, part of the Freshworks suite, is a modern messaging platform that enables businesses to engage with their customers across their website, mobile app, and social media. It offers a suite of tools for live chat, chatbots, and campaign management. Freshchat is designed for sales, marketing, and support teams that want to have real-time conversations with their customers.
āØ Key Features
- Live Chat
- AI-powered Chatbots
- Campaigns (In-App Messages)
- Visitor Intel
- Multi-channel Messaging (WhatsApp, Facebook Messenger, etc.)
- Co-browsing
šÆ Key Differentiators
- Part of the comprehensive Freshworks ecosystem.
- User-friendly interface.
- Affordable pricing.
Unique Value: Freshchat helps you engage with your customers and prospects in real-time, leading to more sales and happier customers.
šÆ Use Cases (3)
ā Best For
- Engaging website visitors to generate leads and book meetings.
- Providing instant support to customers through live chat.
- Automating conversations with AI-powered chatbots.
š” Check With Vendor
Verify these considerations match your specific requirements:
- Complex, multi-channel marketing automation.
- In-depth product analytics.
š Alternatives
Freshchat offers a more integrated solution for businesses already using the Freshworks suite, and is often more affordable than standalone messaging platforms.
š» Platforms
š Integrations
š Support Options
- ā Email Support
- ā Live Chat
- ā Phone Support
- ā Dedicated Support (Enterprise tier)
š Compliance & Security
š° Pricing
ā 21-day free trial
Free tier: Up to 100 contacts.
š Market Info
Customers: 50000+
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