Glia

The Digital Customer Service Leader

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Overview

Glia is a digital customer service platform that helps businesses interact with their customers through various digital channels. While not a video spokesperson tool in the traditional sense, Glia's platform can incorporate AI-powered virtual assistants and chatbots that can interact with customers through text and potentially voice. Their focus is on creating seamless customer experiences across all digital touchpoints.

✨ Key Features

  • Live chat
  • Co-browsing
  • Video and voice chat
  • AI-powered chatbots and virtual assistants
  • Omnichannel communication

🎯 Key Differentiators

  • Focus on digital-first customer service
  • Strong co-browsing and screen sharing capabilities
  • Deep integrations with enterprise systems

Unique Value: Enables businesses to provide a seamless and personalized digital customer service experience, leading to increased satisfaction, loyalty, and efficiency.

🎯 Use Cases (4)

Customer support and service Sales and lead generation Onboarding and customer education Financial services and insurance

✅ Best For

  • Improving customer satisfaction with seamless digital support
  • Increasing conversion rates with proactive sales engagement
  • Reducing support costs with AI-powered automation

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Creating pre-recorded marketing or training videos
  • Generating videos with realistic human avatars

🏆 Alternatives

LivePerson Intercom Zendesk

Glia's focus on a unified digital customer service platform with strong co-browsing capabilities sets it apart from more traditional, channel-specific support solutions.

💻 Platforms

Web iOS Android API

🔌 Integrations

Salesforce Zendesk Genesys API

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Enterprise tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 2 Type II ✓ ISO 27001

💰 Pricing

Contact for pricing

Free tier: N/A

Visit Glia Website →