HubSpot Live Chat
Free live chat software for your website.
Overview
HubSpot Live Chat is a feature of the HubSpot platform that allows businesses to connect with website visitors in real-time. As part of the free HubSpot CRM, it enables users to have contextual conversations, as all chat transcripts are automatically stored on the contact's timeline. It also includes chatbot functionality to help scale conversations by qualifying leads and booking meetings.
āØ Key Features
- Live Chat
- Chatbots
- Integration with HubSpot CRM
- Canned Responses
- Meeting Scheduling
- Customizable Branding (Paid)
- Chat Routing (Paid)
šÆ Key Differentiators
- Deep, native integration with a world-class CRM
- Part of a complete platform for marketing, sales, and service
- Powerful free tools to get started
Unique Value: HubSpot Live Chat provides a seamless connection between real-time visitor engagement and a powerful CRM, giving your entire team the context they need to create exceptional customer experiences.
šÆ Use Cases (4)
ā Best For
- Capturing leads directly into a CRM without manual data entry
- Providing support to existing customers with full access to their CRM history
š” Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that have no intention of using a CRM
- Companies that need advanced, standalone chat features without the overhead of a full platform
š Alternatives
While other tools may offer more standalone chat features, none can match the native integration with a comprehensive CRM like HubSpot, making it the best choice for businesses that want a single source of truth for customer data.
š» Platforms
ā Offline Mode Available
š Integrations
š Support Options
- ā Email Support
- ā Live Chat
- ā Phone Support
- ā Dedicated Support (Professional and Enterprise tier)
š Compliance & Security
š° Pricing
ā 14-day free trial
Free tier: Unlimited chats, but with HubSpot branding.
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