Freshworks CRM
Delightfully simple software that works for your business.
Overview
Freshworks CRM (formerly Freshsales) is a unified sales and marketing CRM that aims to provide a 360-degree view of the customer. It combines sales force automation, marketing automation, and integrated communication channels like chat, email, and phone. For account managers, it offers AI-powered insights with its 'Freddy AI' to score contacts, identify at-risk accounts, and suggest next best actions, all within a clean and intuitive interface.
✨ Key Features
- Contact & Account Management
- AI-powered Deal Insights (Freddy AI)
- Visual Sales Pipeline
- Built-in Phone & Email
- Marketing Automation
- Advanced Reporting
🎯 Key Differentiators
- Built-in communication channels (phone, chat)
- User-friendly interface
- Strong AI features for lead and deal management
Unique Value: Combines powerful sales and marketing automation with integrated communication tools and AI insights in a single, easy-to-use platform.
🎯 Use Cases (3)
✅ Best For
- Using AI to prioritize leads and deals for follow-up
- Consolidating sales and marketing tools into a single platform
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Large enterprises with highly specialized, complex needs
- Companies that do not need integrated marketing or communication tools
🏆 Alternatives
Offers more native communication features (like a built-in phone dialer) than many competitors and is often considered more user-friendly than more complex systems like Salesforce.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Pro/Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 21-day free trial
Free tier: Up to 3 users. Includes contact & account management, built-in chat, email, and phone.
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